Temp. Customer Service Rep - CFPB - General Dynamics Information Technology (Las Cruces, NM)

Job Title Temp. Customer Service Rep - CFPB Job ID Number 207115.1 Company General Dynamics Information Technology Location Las Cruces, NM Job Category Administrative and Support Services Job Description As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 24,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer. - Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues. - Assist with side-by-side mentoring for new employees during training and after training as needed - Maintain a current understanding of the CFPB standard operating procedures, processes and Program policies as provided during training. - Utilize scripts, standard operating procedures, and training materials to respond to CFPB inquiries in a courteous, timely and professional manner. - Provide accurate responses and documentation of inquiries and complaints from CFPB consumers. - Adhere to the Privacy Act as it relates to the confidentiality of information received. - Continually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external). - Report problems that occur and assist with resolution. - Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics. - Receive and give constructive feedback on quality and performance measures - Perform general clerical and administrative functions as assigned. - May be required to work some Vangent holidays. Overtime may be required. - Practice Vangent Core Values. - Regular and Predictable Attendance Required Requires a High School Diploma or GED. -High School diploma or equivalent required. - Minimum 6 months customer service/secretarial/telemarketing experience required. - Previous experience with the DRG Contract is preferred. - Security Clearance Required. - Must be able to speak English clearly and professionally. - Must be able to type a minimum of 20 WPM, 30 WPM preferred. - Ability to effectively work within established contractual turnaround times required. - Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks. - Proven ability to work as a team member is required. - Participate in training and receive certification that all required modules received a passing score. Apply Online Directly with General Dynamics Information Technology

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